Refund Policy

Last updated: August 2, 2026

This Refund Policy outlines the conditions under which WZC Development LLC issues refunds for digital goods and services within Ancient Warden. This policy is an extension of our Terms of Service, and by making a purchase, you agree to both.

1. Realm Subscriptions

Initial Purchase Window: You are eligible to request a full refund within 14 days of your initial purchase of a new realm subscription, no questions asked. The refund will cover the full monthly charge.

Effect of Refund: Upon issuing the refund, the realm will be suspended on the same day. However, your world data is preserved according to our standard retention window. If you choose to subscribe again before the window expires, your progress will remain intact.

Recurring Renewals: The 14-day refund window applies strictly to the first transaction of a new subscription, not to subsequent monthly renewals. If you wish to stop future payments, you must cancel your subscription via the billing portal on your account page prior to the renewal date.

2. The Keeper (One-Time Purchases)

The Keeper upgrade is a one-time purchase for immediate access to digital content. Because digital goods are irrevocably delivered upon purchase, they are generally non-refundable. However, we review refund requests for one-time purchases on a case-by-case basis. If you are unsatisfied or encountered an error, please contact us with the details, and we will evaluate your request fairly at our sole discretion.

3. Exceptions and Forfeiture of Refund Rights

We reserve the right to deny any refund request, particularly under the following circumstances:

• Terms of Service Violations: No refunds will be issued to accounts that are currently banned, muted, or otherwise subject to disciplinary moderation actions. Purchasing premium items or subscriptions does not grant immunity from our rules, and a refund cannot be used to circumvent a sanction.
• Abuse of Policy: If we detect a pattern of serial purchasing and refunding, we reserve the right to permanently revoke your ability to request future refunds or to restrict your account.

4. Chargebacks and Payment Disputes

If you have an issue with a payment, we strongly encourage you to contact us first. If you initiate a chargeback or payment dispute directly with your bank or credit card provider without first attempting to resolve it through our support channels, your Ancient Warden account will be immediately suspended pending an investigation. Fraudulent chargebacks will result in a permanent ban.

5. How to Request a Refund

To request a refund, please open a ticket on our support page. Include the details of the item purchased, the date of purchase, and the email address associated with your account. We actively review and respond to every request, including those we must decline.

6. Payment Processing Details

All financial transactions are processed securely by Stripe on behalf of WZC Development LLC, which is the entity that will appear on your financial statements. Your sensitive card details are entered directly into Stripe's secure portal; our servers do not intercept, view, or store your payment information.

Approved refunds are routed back to the original payment method used for the transaction. Depending on your bank or card issuer, it may take 5 to 10 business days for the funds to appear on your statement. You can manage your active subscriptions and update your payment methods at any time via the Stripe billing portal linked on your account page.

7. Statutory Consumer Rights

Certain jurisdictions (such as the European Union or the United Kingdom) provide specific statutory rights regarding the cancellation of digital purchases. Where local consumer protection laws grant you mandatory rights that exceed the terms of this policy, those legal rights shall supersede this document.

8. Contact Information

If you have questions regarding a transaction or this Refund Policy, please contact WZC Development LLC at [email protected]. For the fastest resolution regarding a specific purchase, submitting a ticket via our support page is highly recommended.