Refund Policy

Last updated: September 7, 2026

This policy says when WZC Development LLC refunds purchases made in Ancient Warden. It is part of the Terms of Service. Buying anything means you accept both.

1. Realm subscriptions

First 14 days. You can ask for a full refund within 14 days of the first payment on a new realm subscription, no questions asked. The refund covers the whole monthly charge.

What happens next. The realm is suspended the same day. Its world data is kept for the usual retention window, so if you subscribe again before that window ends, nothing is lost.

Renewals. The 14 days apply only to the first payment of a new subscription, not to later monthly renewals. To stop future payments, cancel in the billing portal on your account page before the renewal date.

2. Keeper and other one-time purchases

Keeper unlocks its content the moment you buy it, so it is not normally refundable. We still read every request. If something went wrong or you are unhappy, contact us with the details and we will decide case by case.

3. When we refuse

• Accounts under moderation. No refunds for accounts that are banned, muted or otherwise sanctioned. Buying something does not exempt you from the rules, and a refund cannot be used to escape a penalty.
• Repeat refunds. A pattern of buying and refunding may cost you the right to future refunds, or restrict your account.

4. Chargebacks

If a payment looks wrong, contact us first. A chargeback or dispute opened with your bank or card issuer before you have contacted support suspends your account while we investigate. A fraudulent chargeback is a permanent ban.

5. How to ask

Open a ticket on the support page with what you bought, when, and the email address on your account. We answer every request, including the ones we decline.

6. How payments work

Payments are handled by Stripe on behalf of WZC Development LLC, the name on your statement. Card details go straight into Stripe's checkout. Our servers never see or store them.

An approved refund goes back to the payment method you used. Your bank may take 5 to 10 business days to show it. Manage subscriptions and payment methods any time through the Stripe billing portal linked on your account page.

7. Your legal rights

Some places, such as the European Union and the United Kingdom, give you rights over digital purchases by law. Where those rights go beyond this policy, they win.

8. Contact

Questions about a payment or this policy go to WZC Development LLC at [email protected]. For a specific purchase, a ticket on the support page is fastest.